Communicating in Teams and Difficult Situations

Communicating in Teams and Difficult Situations12.09.2024 09:00 - 17:00 (Thu)onlineMonika Maria Thiel
Communicating in Teams and Difficult Situations13.09.2024 09:00 - 17:00 (Fri)onlineMonika Maria Thiel
Basic communication theories and principles, Clear communication based on clear goals, Authenticity and congruent expression, Co-creating meaning and understanding, The art of listening: active listening, looping and reframing, listen with empathy
Course Description: 

Did you know that your communication skills have a huge impact on your success and well-being at work? Interpersonal dynamics can either boost motivation and performance or - if it does not run well - consume a lot of your energy. This workshop links communication theory to practical exercises in an interactive manner. This way you will get new insights into your own communication patterns. Furthermore, you will gain appreciation of the value of other communication styles. Learning how to apply useful techniques will save you from common pitfalls. We will focus on achieving a goal-oriented, clear communication with a reasonable dialogue structure. Furthermore, we will look at different levels of expression to ensure authentic and convincing conversations. You will explore powerful communication tools such as creating common ground or clarifying misunderstandings through the art of listening, solving difficult situations with solution-oriented questions and providing and receiving constructive feedback.

Course aims: 
  • Acquire knowledge of relevant communication theories
  • Improve communication skills on different levels
  • Reflect on own communication patterns
  • Improve listening skills
  • Solve difficult situations with questioning and feedback techniques
Teaching methods: 

Trainer input, group exercises, demonstrations, role-play activities, examples, feedback, etc. Each participant is encouraged to explore his/her style and thus expand their individual set of communication skills.

This course fits doctoral candidates in the following phase: 

in the beginning of their doctorate | during their doctorate │ at the end of their doctorate

Participation requirements: 


Technical requirements: 

Laptop/tablet with stable internet connection, microphone, webcam, Zoom (in most cases)

Course preparation: 

Optional: Patterson, Grenny, McMillan, Switzler (2021) Crucial Conversations. 3rd ed. McGraw-Hill, New York.

Additional information: 


What participants say about this course: 
  • Very good trainer, clear agenda, good atmosphere.
  • Great course with a lot of helpful/useful tools, ideas and methods on how to cope with difficult situations.
Fachübergreifende Veranstaltung
Event type: 
Graduate School Geschäftsstelle
Responsibility for event: 
Course Language: 
Course Capacity (Max): 
Course capacity (Min): 
Duration in hours: 
Financial contribution: 
40 Euro
Monika Maria Thiel

Monika Maria Thiel studied Theology before gaining an MA in I/O Psychology, Psycholinguistics and Intercultural Communication as well as additional qualifications in the fields of Commercial Mediation, Collaborative Practice, the Graves Values System, Systemic Supervision and Consulting. She is also a certified trainer and speech therapist.  Before founding Creative Dialogue in 2006, Monika Maria managed an adult education institution. She also worked 15 years as an editor for the Springer publishing house in Heidelberg. Monika Maria is a specialist for leadership, team development, communication and conflict management and is a lecturer at a number of universities both in Germany and abroad. As a coach, trainer, facilitator and mediator, Monika Maria has developed international teams and individuals. She has gained international experience in Luxembourg, Belgium, Switzerland, France, the UK, Bolivia, the USA, Israel and Palestine.