Course 8: Leading Difficult Conversations

Welcome & Networking, Good Scientific Practice & Research Integrity03.07.2024 10:00 - 18:00 (Wed)TUM Graduate School
Course 8: Leading Difficult Conversations04.07.2024 09:00 - 17:00 (Thu)Helen Schliep
Course 8:Leading Difficult Conversations05.07.2024 09:00 - 16:00 (Fri)Helen Schliep
Constructive communication, conflict, emotional intelligence
Course Description: 

There are situations in life, when we have to lead a difficult and important conversation with someone: with our supervisor, colleagues at the office or in the lab, or in our private life with a friend, a significant other or another family member. In this training we focus on the professional context, although these acquired communication skills can be applied to all areas of life. For many of us it is difficult to have such conversations, some put them off for a long time, others have them at a time when they are already emotionally stressed.

If we better understand our own communication patterns, use appropriate tools and can empathize easier with the other person, we can succeed in conducting conversations more purposefully and with greater satisfaction.

Course aims: 
  • Reflect on your own conflict behavior and communication patterns
  • Preparation, implementation and follow-up of difficult discussions
  • Emotional intelligence – being able to contextualize your emotions and don’t let them overwhelm you
  • Empathy - Understand the other person better and better conveying your own concerns at the same time
  • Constructive Communication – Tools and models for difficult conversations
  • Collegial exchange with other participants on best practice strategies

Teaching methods: 

Short inputs, group work, self-reflection tasks, discussions, role play, watching videos, working on case studies.

Additional information: 

This course is not designed for the medical field regarding difficult conversations with patients.

Graduate School Geschäftsstelle
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In Präsenz
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Helen Schliep

Helen Schliep, M.Sc., had the opportunity to experience different cultures and regions from a young age. This exposure inspired her to pursue a degree in social and cultural anthropology at the LMU with a focus on research. From 2023, she became a partner at Working Between Cultures, an opportunity that aligns perfectly with her passion for promoting global diversity and understanding. As a trainer, she honed her skills with InterCultur and now concentrates on areas such as unconscious bias, gender diversity, and fostering a global perspective. She finds great fulfillment in sharing her knowledge and experiences to contribute to a more inclusive and harmonious world.