Module 2, Course 7: Conflict Management - from Confrontation to Collaboration (July 7 - 8, 2022)

Keywords: Conflict dynamics – Harvard Negotiation Project – Conflict analysis (Schwarz) – Thomas Kilmann Instrument – Conflict facilitation roadmap – Clashing personality types (Riemann) – Listening skills and change of perspective – Solution-oriented questions – Constructive feedback, Sandwich technique, BIFF – Three degrees when responding to conflict

Introduction to the course topics:

Different personalities, goals or strategy preferences, different communication styles or behavior can lead to misunderstanding and conflict, to name just a few. More often than not, the results are time-consuming and destructive. Over time, motivation and performance levels of those involved may drop and gradually the situation becomes more difficult to resolve by reaching an understanding or consensus. With key competencies for successful conflict resolution like using change of perspective, conflict analysis and self-management tools you can turn each confrontation into a constructive process.

Course aims:

• Learn to analyze and understand conflict and conflict dynamics with relevant models
• Experience differences between competitive and co-operative negotiation
• Get to know five conflict styles and apply the knowledge to cases
• Change perspective. Understand and empathize with conflict partner
• Acquire a flexible and goal oriented style when dealing with conflict
• Raise awareness for self management tools
• Communication techniques applicable and a general roadmap for professional conflict facilitation

Teaching methods: Trainer input, polls, demonstrations, exercises, role-play activities, problem-solving activities, real-life case studies, group discussions

Participation requirements: You will receive a questionnaire in order to prepare for the course

Literature: Optional: Patterson K, Grenny J, McMillan R, Switzler A (2005) Crucial Confrontations. Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior. McGraw-Hill, New York.

Technical requirements:Laptop/tablet with stable internet connection, microphone, webcam, Zoom App

Information about the trainer:

Monika Maria studied Theology before going on to gain an MA in Occupational and Organizational Psychology, Psycholinguistics and Intercultural Communication as well as additional qualifications in the fields of Commercial Mediation, Collaborative Practice, the Graves Values System and Systemic Supervision and Consulting. She is also a certified trainer and speech therapist. Before founding her own company Creative Dialogue she managed an adult education institution in the medical-therapeutic sector and spent 15 years as an editor for the Springer publishing house in Heidelberg. She has gained international experience in Luxembourg, Belgium, France, Switzerland, the UK, Bolivia, the USA, Israel and Palestine. As a consultant, coach, trainer, facilitator and mediator, Monika Maria empowers individuals, (international) teams and organizations engaged in change processes to develop their values, to unlock their full potential, to constructively resolve conflict, to manage changes creatively and productively and, ultimately, to achieve their goals. She also lectures at a number of universities both in Germany and abroad. She lives in Munich.