| Title | Time | Room | Teacher |
|---|---|---|---|
| Communicating in Teams and Difficult Situations | 03.12.2025 09:00 - 17:00 (Wed) | TUM Graduate School: Boltzmannstraße 17, 85748 Garching bei München, Room 101 | Monika Palacios |
| Communicating in Teams and Difficult Situations | 04.12.2025 09:00 - 17:00 (Thu) | TUM Graduate School: Boltzmannstraße 17, 85748 Garching bei München, Room 101 | Monika Palacios |
Did you know that your communication skills have a huge impact on your success and well-being at work? Interpersonal dynamics can either boost motivation and performance or - if it does not run well - consume a lot of your energy.
This workshop links communication theory to practical exercises in an interactive manner. This way you will get new insights into your own communication patterns. Furthermore, you will gain appreciation of the value of other communication styles. Learning how to apply useful techniques will save you from common pitfalls.
We will focus on achieving a goal-oriented, clear communication with a reasonable dialogue structure. Furthermore, we will look at different levels of expression to ensure authentic and convincing conversations. You will explore powerful communication tools such as creating common ground or clarifying misunderstandings through the art of listening, solving difficult situations with solution-oriented questions and providing and receiving constructive feedback.
- Acquire knowledge of relevant communication theories
- Improve communication skills on different levels
- Reflect on own communication patterns
- Improve listening skills
- Solve difficult situations with questioning and feedback techniques
Trainer input, group exercises, demonstrations, role-play activities, examples, feedback, etc. Each participant is encouraged to explore his/her style and thus expand their individual set of communication skills.
Beginning of the doctorate | during the doctorate │ at the end of their doctorate
None.
Optional: Patterson, Grenny, McMillan, Switzler (2021) Crucial Conversations. 3rd ed. McGraw-Hill, New York.
None.
- Great course with a lot of helpful/useful tools, ideas and methods on how to cope with difficult situations.
- The instructor was creating an environment that allowed many questions and was ready to provide brief excursions to topics in question.
- There was a great mistake-friendly, open-minded environment. It was very easy to follow and to find ways to apply what we learned in real life.
- The teacher is very kind and patient, but most important is, she is very professional on the communication topic.
Monika Palacios studied Theology before going on to gain an MA in Occupational and Organizational Psychology, Psycholinguistics and Intercultural Communication as well as additional qualifications in the fields of Commercial Mediation, Collaborative Practice, the Graves Values System and Systemic Supervision and Consulting. She is also a certified trainer and speech therapist. Before founding her own company Creative Dialogue she managed an adult education institution in the medical-therapeutic sector and spent 15 years as an editor for the Springer publishing house in Heidelberg. She has gained international experience in Luxembourg, Belgium, France, Switzerland, the UK, Bolivia, the USA, Israel and Palestine. As a consultant, coach, trainer, facilitator and mediator, Monika empowers individuals, (international) teams and organizations engaged in change processes to develop their values, to unlock their full potential, to constructively resolve conflict, to manage changes creatively and productively and, ultimately, to achieve their goals. She also lectures at a number of universities both in Germany and abroad. She lives in Munich.