Module 2, Course 9: Conflict Management - From Confrontation to Collaboration (April 12-13, 2021)

Do you want to enhance your conflict resolution competency, explore effective selfmanagement strategies and practice dialogue facilitation tools? If so, this workshop is for you!
Unresolved conflict can paralyze cooperation within projects and departments, as well as poison the atmosphere in the workplace. This is especially true if conflict continues to rumble on in the background or for long periods. In academia the „games“ tend to be more sophisticated yet, the patterns remain the same. No matter whether it is about conflicting goals or strategies or it can be attributed to clashing personalities or gender-related communication styles and behavior: ignoring it is often not the best option.

This workshop introduces you to key competencies for successful dialogue facilitation and
conflict resolution. Using analysis, self-management and communication tools learned here you
can turn each confrontation into a constructive process.

Discussion points are:
✦ Conflict dynamics
✦ Flexible use of competitive and co-operative negotiation
✦ Conflict analysis with the Thomas Kilmann Conflict Mode Instrument
✦ Identifying with conflict partner
✦ Clashing personality types (Riemann) and communication styles leading to gender- and
culture-related issues
✦ Dealing with “difficult people” and attacks
✦ Three methods how to respond to conflict depending on escalation degree
✦ Short- and long-term self-management
✦ Balancing assertiveness and friendliness - saying “No” successfully
✦ Listening, giving feedback and asking solution-oriented questions
✦ Conflict moderation roadmap

Methods
Questionnaire, trainer input, Mentimeter polls, exercises, role-play activities, breakout sessions,
self-reflection elements, reading assignment, video clips, individual feedback and plenum
discussions.

Note: Participants are encouraged to bring their own cases for case work and group feedback.

Monika Maria Thiel will conduct this course in English.

Monika Maria Thiel, Owner-Manager of Creative Dialogue e.K., studied Theology before going on to gain an MA in Occupational and Organizational Psychology, Psycholinguistics and Intercultural Communication as well as additional qualifications in the fields of Commercial Mediation, Collaborative Practice, the Graves Values System and Systemic Supervision and Consulting. She is also a certified trainer and speech therapist. Monika Maria has previously managed an adult education institution in the medical-therapeutic sector and spent 15 years as an editor for the Springer publishing house in Heidelberg. She has gained international experience in Luxembourg, France, the UK, Bolivia, the USA, Israel and Palestine. As a consultant, coach, trainer, facilitator and mediator, Monika empowers individuals, (international) teams and organizations engaged in change processes to develop their values, to unlock their full potential, to constructively resolve conflict, to manage changes creatively and productively and, ultimately, to achieve their goals. She also lectures at a number of universities both in Germany and abroad. Monika Maria lives in Munich.